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1. Overview
After-sales service certification is based on the certification standards for the GB/T 2792 "Evaluation System of After-sales Service of Commodities" to carry out the evaluation of the evaluation system of after-sales service of commodities, including evaluation indicators and evaluation methods. The evaluation indicators focus on the requirements of after-sales service system, commodity service and customer service.
After-sales service certification of commodities is a system set of evaluation of service elements, which can objectively and effectively measure the service level of enterprises. The service ability is divided into four grades, qualified, three-star, four-star and five-star.
With the implementation of the national standard of "Evaluation System of After-sales Service of Commodities" and the development of after-sales service certification, after-sales service certification has brought results to enterprises. Through certification, enterprises can continuously improve service, improve service system, constantly strengthen service management level and service capability, and enhance the continuous revenue of service profit chain. At the same time, it proves that the leading service of enterprises in the whole industry, which is recognized by consumers and the market, and the star-level sign of service certification used in products and packaging is convincing and verifiable for consumers to be at ease in choosing and purchasing. It also provides quality proof for large-scale project bidding and government procurement bidding.
2. Benefits from certification
1. Authoritative certification, certified enterprises, prove their service leadership in the whole industry.
2. Important reference and qualification requirements for bidding, government procurement and other activities of large enterprises and institutions.
3. Consumer acceptance, through the certification of enterprises in products and packaging can be marked "after-sales service certification" star-level signs, convincing and verifiable, for consumers to be at ease to choose and buy.
4. Enterprise service can reach the standard, and the service ability of the certified enterprise can reach the national standard, which can strengthen the service management level and service ability.
5. Continuous improvement of service, improvement of service system, establishment of good after-sales service reputation, continuous improvement of service quality, and enhancement of service profit chain continuous revenue.
3. Necessary Conditions and List of Information
All kinds of production, trade and service-oriented enterprises registered in the People's Republic of China may apply for certification if they meet the following relevant conditions.
1. Perfect after-sales service system documents and corresponding systems;
2. A special person is responsible for the after-sales service system.
3. Special fund guarantee for after-sales service;
4. There are no major failures in after-sales service.
5. Enterprises have formally trained after-sales service managers and service teams.
After-sales service certification is based on the certification standards for the GB/T 2792 "Evaluation System of After-sales Service of Commodities" to carry out the evaluation of the evaluation system of after-sales service of commodities, including evaluation indicators and evaluation methods. The evaluation indicators focus on the requirements of after-sales service system, commodity service and customer service.
After-sales service certification of commodities is a system set of evaluation of service elements, which can objectively and effectively measure the service level of enterprises. The service ability is divided into four grades, qualified, three-star, four-star and five-star.
With the implementation of the national standard of "Evaluation System of After-sales Service of Commodities" and the development of after-sales service certification, after-sales service certification has brought results to enterprises. Through certification, enterprises can continuously improve service, improve service system, constantly strengthen service management level and service capability, and enhance the continuous revenue of service profit chain. At the same time, it proves that the leading service of enterprises in the whole industry, which is recognized by consumers and the market, and the star-level sign of service certification used in products and packaging is convincing and verifiable for consumers to be at ease in choosing and purchasing. It also provides quality proof for large-scale project bidding and government procurement bidding.
2. Benefits from certification
1. Authoritative certification, certified enterprises, prove their service leadership in the whole industry.
2. Important reference and qualification requirements for bidding, government procurement and other activities of large enterprises and institutions.
3. Consumer acceptance, through the certification of enterprises in products and packaging can be marked "after-sales service certification" star-level signs, convincing and verifiable, for consumers to be at ease to choose and buy.
4. Enterprise service can reach the standard, and the service ability of the certified enterprise can reach the national standard, which can strengthen the service management level and service ability.
5. Continuous improvement of service, improvement of service system, establishment of good after-sales service reputation, continuous improvement of service quality, and enhancement of service profit chain continuous revenue.
3. Necessary Conditions and List of Information
All kinds of production, trade and service-oriented enterprises registered in the People's Republic of China may apply for certification if they meet the following relevant conditions.
1. Perfect after-sales service system documents and corresponding systems;
2. A special person is responsible for the after-sales service system.
3. Special fund guarantee for after-sales service;
4. There are no major failures in after-sales service.
5. Enterprises have formally trained after-sales service managers and service teams.
